When Our Online Store Is Open:
We use PayPal for our credit card processing. PayPal is secure and convenient. Plus, you do not need to have a PayPal account to use their card services. The credit card that you prefer will be accepted through PayPal.
DOMESTIC SHIPPING (WITHIN THE USA):
Jewelry items shipped within the US are sent via the United States Postal Service (USPS) with tracking and insurance. That should put your purchase in your hands in 2-4 business days.
Supply items shipped within the US are sent via USPS first class. Insurance is optional and may incur an additional charge.
Please email Wichita Gold & Jewelry before your purchase for shipping rates with insurance if you would like to insure you package.
For all other locations please email me for shipping rates.
Refunds and Exchanges
Wichita Gold & Jewelry, LLC wants you to be fully satisfied with your purchase. If you are not satisfied in any way please let me know. We will issue refunds or exchanges on a per case basis. You will need to initiate a refund request within 3 days of shipment reaching destination.
All returns must be shipped prepaid. All returns must also be packed in the original style packaging, adequately insured and shipped with tracking verification. We will not be responsible for returned items not reaching us.
We will accept no C.O.D’s on returns.
Shipping charges are not refundable.
All refunds will be issued with the payment form used for purchase.
Buyer pays for postage of returned items.
Additional Policies and FAQs
We have listed and described all merchandise to the best of our knowledge.
We try to ship within the next business day or so after payment is received and cleared unless the item was special ordered. We are not responsible for delays in transactions that are caused by PayPal but will do our best to keep on top of things.
Please be aware that product listing images may appear slightly different on your monitor based on your graphics settings. Exact colors, especially, are prone to slight variations.
If you have a question please email us before you purchase. We are happy to discuss each piece that we have so you are fully informed as to what you are purchasing. We sincerely want to you to be very happy with your piece.
These Terms and conditions are subject to change without notice.